Shipping & Returns

Returns and Exchanges

It’s a woman’s prerogative to change her mind, and we want you to love every piece you purchase from Riot Theory.

We are happy to offer store credit for returned items, when requested within 7 days of receiving your order.  

    • All items must be returned with original packing receipt and all tags attached. Items should be returned new, unworn, clean, and undamaged.
    • Items are subject to inspection upon return.
    • No returns are accepted without approval and an RA number.
    • Returning parcel must be labeled with your name and order number.
    • Please note all sale items are final sale

Riot Theory does not provide prepaid return shipping labels. All return costs are at the customer’s expense. We recommend that customers get a tracking number when shipping return packages. 

If you received wrong item, or there was something wrong with your order, please email info@riottheoryapparel.com with your order number & a photo of the issue. 

 

Return Processing

All returns take approximately 3-5 business days for processing once the item has been received at our office. Any item(s) being returned are subject to inspection upon delivery. If an item is deemed unsellable or not in original condition it will be sent back at the customers expense. Returns will be credited to the original method of payment.

 

Exchanges

Unfortunately at this time our online store is unable to process exchanges. If you wish to receive a different size or a different product please place a new order. For information on returning your original item please refer to the 'Returns' section above. 

 

Shipping

Riot Theory ships via Canada Post and offers flat rate shipping for all domestic (within Canada) and international orders. All items ship from Vancouver, Canada.

Canada: $10.00 

USA: $15.00 

We do not ship to other international destinations at this time.

Please note that all international packages may be subject to duties and taxes. Riot Theory is not responsible for payment of these fees. Please check your local customs website for more information.

Please note that delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of melanieauld.ca. Such as, but not limited to, interruptions of our transportation systems or the services provided by our carriers, your bank or credit card. We are not responsible for lost parcels in the event that an incorrect shipping address was entered.

 

Shipping Times

Within British Columbia: 1 - 3 business days

Rest of Canada: 2 - 10 business days

United States: 4 - 10 business days (Please note that these orders may be subject to longer wait times if they are held at customs.)

 

Order Processing

Please allow between 1 to 3 business days for order processing. Please note our business days do not include weekends or holidays.

 

Order Cancellation

If you wish to cancel an order please contact us at info@riottheoryapparel.com as soon as possible. Once an order has been placed we cannot guarantee cancellation. Once an order has shipped it cannot be cancelled and our return policy will apply.

 

Preorder Items

All preorder items have an estimated ship date stated on their product page. Because this date is an estimate, it is subject to change. If any item in your order is to ship later than its estimated ship date, or has become unavailable, you will be notified by email. If a preorder item has become unavailable you will be refunded the full purchase amount plus any shipping fees paid.