Shipping & Returns
All orders are shipped to you in compostable and recyclable packaging to avoid the use of plastics.
We offer free shipping on all domestic orders, with most in stock items shipping within 1-3 business days. We do not ship on Saturdays, Sundays or Holidays. All items ship from Vancouver, Canada.
Domestic Shipping: Canada
Most orders placed with Canada Post Expedited shipping are processed and shipped within 1-3 business days. This processing time does not include preorders. Please note that the day(s) your order is packed and shipped is not counted as a day in transit.
- Canada Post Expedited parcels shipping within BC are delivered within an estimated 2-3 days for delivery.
- Canada Post Expedited parcels shipping outside of BC are delivered with an estimated 2-10 days for delivery.
Most orders placed with Canada Post Priority are processed and shipped same day. Please note that same day shipping is not guaranteed. This processing time does not include preorders. Please note that the day(s) your order is packed and shipped is not counted as a day in transit.
- Canada Post Priority parcels ship with an estimated 1-3 business days for delivery.
Please note that delivery dates are not guaranteed, especially in the event of service interruptions or failures caused by events beyond the control of Riot Theory. This includes interruptions of transportation systems or the services provided by our carriers, your bank or credit card. We are not responsible for lost parcels in the event that an incorrect shipping address was entered. We are unable to cancel any orders once they have left our facility.
Local Pick Up: Local pickup is available to customers in the Lower Mainland of BC. Pick ups are available in Richmond and Langley. Dates and times for pickups will vary, so please email firstname.lastname@example.org to find out if this option is right for you.
International Shipping: To the USA
Orders placed with Canada Post USA shipping are processed and shipped within 1-3 business days. This processing time does not include preorders. Please note that the day(s) your order is packed and shipped is not counted as days in transit.
- Canada Post parcels to the USA ship with an estimated 5-10 days for delivery.
Estimated delivery times are not guaranteed. International orders may be subject to longer wait times if they are held at customs. Riot Theory is unable to cancel any orders once they have left our facility.
Please note that all international packages may be subject to duties and taxes. Riot Theory is not responsible for payment of these fees. Please check your local customs website for more information.
Returns and Exchanges
Please process your return through our return platform HERE.
*If you used a discount code on your order it is still eligible to be returned, but our system will not accept it. Please email email@example.com for assistance.
We offer returns on apparel when requested within 7 days of receiving your order.
- All items must be returned with original packing receipt and all tags attached. Items should be returned new, unworn, clean, and undamaged.
- Items are subject to inspection upon return. Items that have been worn or are without tags will not be accepted for return.
- No returns are accepted without approval.
- Returning parcel must be labeled with your name and order number.
- Please note all sale items are final sale
- All accessories (scrunchies & sleep masks) are final sale.
- For assistance, please email firstname.lastname@example.org
Riot Theory does not provide prepaid return shipping labels. All return costs are at the customer’s expense. We recommend that customers get a tracking number when shipping return packages.
If you received the wrong item, or there was something wrong with your order, please email email@example.com with your order number and a photo of the issue.
All returns take approximately 3-5 business days for processing once the item has been received at our office. Any item(s) being returned are subject to inspection upon delivery. If an item is deemed unsellable or not in original condition it will be sent back at the customers expense. Returns will be credited to the original method of payment.
Unfortunately at this time our online store is unable to process exchanges. If you wish to receive a different size or a different product please place a new order. For information on returning your original item please refer to the 'Returns' section above.
If you wish to cancel an order please contact us at firstname.lastname@example.org as soon as possible. Once an order has been placed we cannot guarantee cancellation. Once an order has shipped it cannot be cancelled and our return policy will apply.
All preorder items have an estimated ship date stated on their product page. Because this date is an estimate, it is subject to change. If any item in your order is to ship later than its estimated ship date, or has become unavailable, you will be notified by email. If a preorder item has become unavailable you will be refunded the full purchase amount plus any shipping fees paid.