Shipping & Returns
All orders are shipped to you in compostable and recyclable packaging to avoid the use of plastics.
We offer free shipping on all Canadian orders over $100! We do not ship on Saturdays, Sundays or Holidays. All items ship from Vancouver, Canada.
Domestic Shipping: Canada
Canadian orders are processed and shipped within 1-2 business days. This processing time does not include sale periods. Please note that the day(s) your order is packed and shipped is not counted as a day in transit.
Standard shipping within BC: 2-3 business days
Standard shipping, rest of Canada: 3-10 business days
Priority shipping within BC: 1-2 business days
Priority shipping, rest of Canada: 1-3 business days
Please note that delivery dates are not guaranteed, especially in the event of service interruptions or failures caused by events beyond the control of Riot Theory. This includes interruptions of transportation systems or the services provided by our carriers, your bank, or credit card. We are not responsible for lost parcels in the event that an incorrect shipping address was entered. We are unable to cancel any orders once they have left our facility.
International Shipping: To the USA
USA orders are processed and shipped within 1-2 business days. This processing time does not include preorders. Please note that the day(s) your order is packed and shipped is not counted as a day in transit.
Most parcels to the USA ship with an estimated 5-10 days for delivery.
*Please note that delivery times are not guaranteed. Please note that if you live in a remote location, your delivery time may be delayed.
Estimated delivery times are not guaranteed. International orders may be subject to longer wait times if they are held at customs. Riot Theory is unable to cancel any orders once they have left our facility.
Please note that all international packages may be subject to duties and taxes. Riot Theory is not responsible for payment of these fees. Please check your local customs website for more information.
Returns and Exchanges
Please process your return through our return platform HERE.
*If you used a discount code on your order it is still eligible to be returned, but our system will not accept it. Please email firstname.lastname@example.org for assistance.
We offer returns on apparel when requested within 7 days of receiving your order.
All items must be returned with original packing receipt and all tags attached. Items should be returned new, unworn, clean, and undamaged.
Items are subject to inspection upon return. Items that have been worn or are without tags will not be accepted for return.
No returns are accepted without approval.
Returning parcel must be labeled with your name and order number.
Please note all sale items are final sale
All accessories (scrunchies & sleep masks) are final sale.
For assistance, please email email@example.com
Riot Theory does not provide prepaid return shipping labels. All return costs are at the customer’s expense. We recommend that customers get a tracking number when shipping return packages.
If you received the wrong item, or there was something wrong with your order, please email firstname.lastname@example.org with your order number and a photo of the issue.
All returns take approximately 3-5 business days for processing once the item has been received at our office. Any item(s) being returned are subject to inspection upon delivery. If an item is deemed unsellable or not in original condition it will be sent back at the customers expense. Returns will be credited to the original method of payment.
Unfortunately at this time our online store is unable to process exchanges. If you wish to receive a different size or a different product please place a new order. For information on returning your original item please refer to the 'Returns' section above.
If you wish to cancel an order please contact us at email@example.com as soon as possible. Once an order has been placed we cannot guarantee cancellation. Once an order has shipped it cannot be cancelled and our return policy will apply.
All preorder items have an estimated ship date stated on their product page. Because this date is an estimate, it is subject to change. If any item in your order is to ship later than its estimated ship date, or has become unavailable, you will be notified by email. If a preorder item has become unavailable you will be refunded the full purchase amount plus any shipping fees paid.